Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
By Renee Evenson
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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renee Evenson ensures you always have the right words
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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
9780814420331
AMACOM
12 September 2012
EPUB
  • Web browser / App
  • Adobe Digital Editions
304
546.3 KB
General Audience (0-99)
First Edition
EN
Sales & Marketing
General/trade

Author Biography

REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.